Friday, February 7, 2014

Heaters and plugs

We have had an incredibly brutal winter and I know with people taking shortcuts through the library the lobby gets extremely cold, that's why we have the extra space heaters out there.  If you would like to plug in all three heaters at the desk in order to not blow out a breaker please plug one by the public printer, one by the staff dry erase board and one by the student assistant computer.  The one by the student assistant computer should not be plugged into the power strip but into the actual silver box plug.  If the power strip stops working please flip the switch on the front of the power strip as well as the switch on the side of the power strip.

Let me know if you have any questions,
Heidi

Thursday, February 6, 2014

Mouse goes missing

Hello!

We are having that problem again where students are using a computer and the mouse just suddenly disappears.  To fix that all they have to do is push ctrl, alt, and delete at the same time.  The mouse will come back and they can just cancel.

Heidi

Wednesday, February 5, 2014

Java Updates

ITS sent out an email that there was an update for Java that could affect some browsers accessing certain content (called applets) on some websites. There is a fix for this until ITS can push out another update. If you encounter a student that seems to be having this kind of issue (as always feel free to call me if you're unsure) here are the instructions for fixing it straight from the ITS email:

1. Click on the Start menu and select Control Panel
2. Select Programs and then click on the Java icon
3. Click on the Security tab in the Java Control Panel window
4. Click the “Edit Site List” button
5. Click the Add button, then type the URL of the website you would like to whitelist. Click OK.
6. Click Continue to confirm.


This will "white list" the website and allow access to the content. This is on a per-computer basis though and not a network setting that will follow them around.

Aimee