Update 2: Windows 7 Upgrade

We had another report today of a student in the fish bowl that printed to the color printer and her document came out in black and white. Since this is the only report we know of since everything was deemed "ok" we're going to consider it a fluke for the time being. Please let Heidi (or myself if she isn't here) know if you receive and more reports like this.

Update: Windows 7 Upgrade

They tell me that all of the computers should be able to print color now, so let me know otherwise!

Heidi

Windows 7 Upgrade

So there have been many issues regarding the Windows 7 upgrade. First off the color printer will not print in color from any of the computers that have windows 7, which should only be the reference room right now. So, if a person wants to print in color, ask them to move to the 97lab, fishbowl, or the periodicals room.

Second, when you try to print an old document in Word from any of the computers with the Windows 7 upgrade it blocks it because of the macros. The way to solve this is to click the Microsoft Office Button, then the Word Options, click Trust Center, click Trust Center Settings, click Macro Settings, and then click Enable all Macros, and click ok. Have the patron save the document, then close out of word, and then reopen the document. They should be good after that. I have printed out these directions from the help screen and put them on the clip board if you need them.

Third, I have been getting reports of many things missing from this upgrade such as Maple and mathematical font from PowerPoint, I have told ITS these things and they say they will be solved by tomorrow. Please let me know if anyone reports anything else like this or that these things weren't actually solved so I can tell ITS right away.

I will try to keep you all updated, I guess they will be upgrading the fishbowl soon.

Thanks!

Heidi

Update: VuFind Password Resets

Although many have attempted to reset their VuFind password, it wasn't until yesterday (thanks to Heidi) that someone actually released the email from their GWAVA digest. ITS says this should fix the problem and VuFind password reset emails should no longer get trapped in the spam filter.

However, if someone claims to have requested a password reset in VuFind and never actually received the email, you may still want to have them check GWAVA. Directions for doing this can be found in my post from yesterday. Also please let myself or John know if you encounter someone who has this problem.

For your reference the email address that these password resets come from is noreply@carli.illinois.edu and the subject of the email is VuFind Password Reset.

VuFind Password Resets

It seems that password reset emails for VuFind from CARLI are getting caught in the college's spam filter. John is working with ITS to solve this solution. In the meantime, these emails are showing up in the daily GWAVA digest. But we all know waiting until the end of the day probably won't appease our users. So here's another work around.

Have them go into an old GWAVA email (possibly in their trash) and click on the Manage My Quarantine button at the upper right hand corner of the list of spam emails. Then they'll login with their NCC username and password. There should be an email with VuFind in the subject from a CARLI address listed. This email contain the information about resetting their password.

Stay tuned for more information on the (hopefully) easier resolution to this problem.