It seems that password reset emails for VuFind from CARLI are getting caught in the college's spam filter. John is working with ITS to solve this solution. In the meantime, these emails are showing up in the daily GWAVA digest. But we all know waiting until the end of the day probably won't appease our users. So here's another work around.
Have them go into an old GWAVA email (possibly in their trash) and click on the Manage My Quarantine button at the upper right hand corner of the list of spam emails. Then they'll login with their NCC username and password. There should be an email with VuFind in the subject from a CARLI address listed. This email contain the information about resetting their password.
Stay tuned for more information on the (hopefully) easier resolution to this problem.
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