Printing multiple copies in Word

We had a student report a problem with printing from Word today and I verified the problem with the same result. If you have a single page document and you're trying to print multiple copies of it, it seems to print on both the front and back of the sheet even if you have set it to only print on one side of the page. So essentially you're getting both of your copies, just on a single sheet of paper. One copy on the front and the other on the back.

I did not run in to this problem with printing from Firefox, so I'm not sure if it's just unique to Word or may be a problem in other applications.

I've reported the problem to ITS, but in the meantime if you encounter someone who's having this problem have them print their copies one at a time. As long as they just hit "Print" for each copy they want to print, it will show up on the printer as multiple print jobs and come out on separate sheets. They do not need to physically retrieve print each job before sending another. Hopefully this will be fixed quickly.

Windows 7 Upgrade

So there have been many issues regarding the Windows 7 upgrade. First off the color printer will not print in color from any of the computers that have windows 7, which should only be the reference room right now. So, if a person wants to print in color, ask them to move to the 97lab, fishbowl, or the periodicals room.

Second, when you try to print an old document in Word from any of the computers with the Windows 7 upgrade it blocks it because of the macros. The way to solve this is to click the Microsoft Office Button, then the Word Options, click Trust Center, click Trust Center Settings, click Macro Settings, and then click Enable all Macros, and click ok. Have the patron save the document, then close out of word, and then reopen the document. They should be good after that. I have printed out these directions from the help screen and put them on the clip board if you need them.

Third, I have been getting reports of many things missing from this upgrade such as Maple and mathematical font from PowerPoint, I have told ITS these things and they say they will be solved by tomorrow. Please let me know if anyone reports anything else like this or that these things weren't actually solved so I can tell ITS right away.

I will try to keep you all updated, I guess they will be upgrading the fishbowl soon.

Thanks!

Heidi