Scanner

Hello,

There is a new scanner in the reference room by the color printer.  So feel free to have patrons use that scanner too.

Thanks!
Heidi

Follow-Me Printing

Follow-Me Printing is the new print management system on campus. The link to the ITS webpage with instructions and information about the new print management system is linked on the ISD website. Please refer to the ITS page for instructions on how to use the Follow-Me print stations. They will be updating those pages as changes are made to the print system or as they learn from student use. Below are some quick tips and tricks that Dave shared with us that may help you answer some student questions not addressed on the ITS website and troubleshoot:

• Once a student has finished printing they should swipe their ID again or tap logout on the screen. If they do not log out after printing they will be automatically logged out after 3 minutes or when someone else logs in or swipes.
• Printing in black and white costs $.05 and color costs $.10 per page. Each student is given $18.75 in print credits at the beginning of each term (these do not roll over across terms). This amount was calculated by multiplying 375 (the number of credits allotted on the old system) by $.05, so students are receiving the same number of credits they had on the old system.
• If a student runs out of print credit dollars it will begin pulling money from their flex dollars. If they run out of flex dollars they can replenish through Manage My ID on CardinalNet. This is a change from the old system where they used to replenish print credits in Merlin.
• All print jobs will sit in the print queue for 4 hours. After 4 hours the print jobs will disappear from a student's queue and they will need to resend the print job to the queue in order to print it.
• The print queue deletes all duplicate jobs that are sent within 2 minutes, so if a student needs to print more than one copy of a print job they need to change the number of copies in the print menu on the computer or wait two minutes to send a second print job to the queue.
• There are two types of release stations: a fast release station and a touch screen (referred to on the ITS website as a cPad). Fast release stations print all jobs in a students' queue. cPads allow students to choose individual print jobs from the queue. In general cPads are located in public labs and fast release stations are located in dorms and labs that require ID access (see a full list here).
• Faculty and staff do not have print credits, therefore they may see a negative number when printing to print stations.
• Local printers are not affected by the new print management system, so library staff printers and receipt printers will function as normal.
• If the pad should get unplugged or the power go out, ITS may need to restart the cPads with an administrator login. (This has not been verified. It may just start back up normally.)

If anyone experiences problems with the Follow-Me printing you should direct them to contact ITS, and if possible report the number of the computer they were using to Heidi so we can monitor the situation. Also, as a result of the pad issue, we will no longer be shutting down printers at closing time.

Shelves and such

The reserves are back on the correct shelves, so you will find the reserves there.  The I-share books are still on the carts in the back.

For all I-Share returns, please place them on the shelf above the printer, NOT on June's desk.

Thanks!
Heidi

Renovation Continued

Hello,

The first part of the renovation behind the desk has been completed and now they will be replacing the reserves shelves.  I have placed all of the reserves on the new shelves, the I-Share items are still on the carts in the back.  Please place all returned I-Share items on June's desk for the time being.  I have hooked the printer back up so that should work.  As well as you can see that the rulers, scissors and headphones are in the middle shelves area, just place the ID on the corresponding shelf when a person wants to use one of the items.

Let me know if you have any questions.
Heidi

Access to LIB 11

We had a situation on Saturday that brought attention to an issue that we had failed to anticipate. LIB 11 had been scheduled for hours outside of regular library hours. John has now spoken with all the appropriate people to make sure this kind of thing doesn't happen again, but just in case we wanted to make sure everyone is on the same page about what to do if it does.

• Campus Safety is never to let anyone outside of maintenance/cleaning/library staff in to the building outside of regular library hours.

• No exterior door is ever to be left unlocked unless a staff member is present in the building and aware that the door is unlocked.

• No one outside of maintenance/cleaning/library/Campus Safety staff should ever be left unattended in the building after hours. Library staff has a right to clear the building of all others at closing time and should contact Campus Safety if assistance is needed.

• If Campus Safety or anyone else insists that others be left in the building unattended after closing, contact John (or Aimee) immediately.

Please let John or Aimee know if you experience any issues related to the above, or if you have any questions.

Wire Cutters

Hello,

Whoever has been using June's wire cutters to cut the plastic strips around the paper boxes, please stop.  There are scissors on the shelves above the paper boxes for you to cut the plastic with, use those.  Those wire cutters need to stay where they are and you don't seem to be able to put them back where they belong.

Thank you,
Heidi

Returned I-Share items

Hello,

For the time being, all I-Share items should be discharged and then placed on June's desk.

Thanks!
Heidi

More stuff moved

The pager system has been temporarily moved by the staff printer.  The weather radio has been moved to the ASC desk.

Thanks!

Heidi

Where everything else is

Hello,

With the renovation at the desk we had to move a few other things.  The headphones, scissors, ruler and faculty/staff pick-up bin are all on the reserve shelves.  The video desensitizer is by the regular book desensitizer.  When you want to desensitize a video please place the desensitizer on the desk and desensitize it there, NOT down by the regular book one.

Thanks!
Heidi

I-Share items

Hello,

They will be doing work on the back desk area of the information services desk.  We have temporarily put all I-Share items on carts in the staff room.  If you have a patron come in and want their items they requested just go back to the carts and find their books by their last name.

Let me know if you have any questions.
Heidi

Lab Technology

Just wanted to give everyone a heads up that the list of what technology is available in what labs on campus has now been updated.  You can find it in the documentation section on the information services desk website under "campus lab technology" https://sites.google.com/site/oesterleisd/documentation.  Once you click on the link you will see a link for the list of all the software available in the specific labs.

Security issues

Hello,

Recently there have been a few people that have tried to take our magazines.  They have had excuses like they thought they could just take them or they didn't know it was the library's.  No matter what the excuses or the item, if someone walks out the gate with one of our items without checking them our or trying to check them out they need to be written up with an incident report.  The incident reports are in the filing cabinet on the student side of the information services desk in the folder labeled incident report.  The staff person or SC on the information services desk is the one to write them up, the student can be the witness.  Please write them up EVERY time, no matter the excuse.

Thank you,
Heidi

Windows Update

Hello!

You may notice that there is a windows update being pushed out today. You may also notice that it locks up the computers so people can't use them and the wheel just spins.  If it just sits there for a while please feel free to do a hard restart by holding the power button in until it shuts down and turn the computer back on. 

India: a global studies handbook

Please keep an eye out for the book India: a global studies handbook http://vufind.carli.illinois.edu/vf-ncc/Record/ncc_217958 a professor needs the item right away and a patron currently has it.  Due to it being a new book and such I could not actually place a recall on the item so no window will pop up when this item is returned so PLEASE keep an eye out.

If it does get returned please place it on my desk!

Heidi

Returning ILLiad Books

When you return an ILLiad book while at the desk you should now use "Mark Returned" in the ILLiad web circ interface, instead of the previously used "Mark in Transit." The documentation on the ISD site has also been updated to reflect this change.

Aimee

Chemistry software program questions

Hello,

We have been receiving questions about a program named Symyx that a Chemistry professor says should be available on all computers on campus.  That is not exactly true, the program is now called Accelrys Draw 4.1 and ITS says it is only available in the Science Center computer labs.  BUT, a student found it on a computer in the 97lab so it may be in there too.

Heidi

Prisoners of Silence

Please keep an eye out for the DVD Prisoners of Silence http://vufind.carli.illinois.edu/vf-ncc/Record/ncc_204434.  A professor needs it for class tomorrow and the patron said they would be returning it today.

When it is returned please place it on my desk.

Thanks!
Heidi

Instructional Media Closet

Hello,

We have noticed lately that the instructional media closet has been left unlocked.  Please remember to make sure that it is locked when you are done with it.  That means turning it all the way to the left and then remove your key.

Thanks!
Heidi

Monitor orientation in 97 Lab

Some of you may have noticed the monitors in the 97 Lab can be switched fairly easily between landscape and portrait orientation. In order the function successfully in these different orientations the screen display also needs to be flipped. I can anticipate we may run into some problems where students who have changed the monitor orientation may forget to change it back. Here are the instructions for flipping the display on the monitor to landscape or portrait.

1. Right click on the desktop
2. Click on "Screen Resolution"
3. Set "Orientation" to "Portrait" or "Landscape" or to whichever "flipped" version of this makes the mouse behave appropriately for how the monitor is oriented
4. Click "Apply"
5. Click "Keep Changes"
6. Click "Ok"

Reference Color Printer

Hello,

Lately the color printer is asking for paper in tray 1, tray 1 is the bypass feed.  I have sent in a ticket to ITS about it but for the time being just put paper in the bypass feed and it will print.

Thanks!
Heidi

Departmental Charge Forms

If a faculty or staff ask to make copies and charge to their department there are departmental charge forms in the filing cabinet on the student side of the information services desk in a folder labeled "photocopy departmental charge request form."  Please have the patron fill out the form completely.  Then during the day get Jeanne.  If Jeanne isn't here there is a fob on the staff side of the information services desk that you should use to activate the photocopy machine for the patron and when they are done you should deactivate the photocopier with the fob.  If you are not sure how to use the fob, please ask Jeanne for a tutorial.

Logging in to Laptops

If you experience problems with students logging in to the Tyson laptops and/or see the tree/network error message upon trying to log in to the laptops, you need to make sure the wireless card on the laptop is turned on.

In the upper right corner of the keyboard of the laptop (just below the hinge where the screen attaches) you will see an icon that looks like this...

If the icon is glowing white the wireless card is on. If the icon is glowing orange the wireless card is turned off. Just push the button to turn the wireless card on so it turns from orange to white. You may need to restart the laptop at that point, but often you do not.

If the wireless card icon is white, you've restarted the computer, and you're still experiencing problems please report the computer number to Aimee so it can be investigated and give the student a different computer.

Reference black and white printer

Hello,

So the fuser is now fixed and it should not cause creases on the paper anymore.  Something to please keep an eye out for, the alignment seems to be a bit off.  We are going to just kind of keep an eye on it for the time being because it is an expensive part and it's not atrocious.  Please keep me informed if you get complaints or if you notice the alignment has gotten ridiculous.

Thanks!
Heidi

Lib-11

Last month Jeanne sent out information about cleaning the whiteboards in Lib-11.  After some discussion, it has been decided that we will not be keeping any cleaning supplies for that classroom at the ISD.  Since this is a classroom, and not general library space, our staff need not feel responsible for monitoring the cleaning issues in this space.  If you have questions from faculty using that room, please encourage them to use their regular channels for reporting classroom conditions.

Big black and white printer malfunctioning

Hello,

The black and white printer in the reference room is leaving creased lines across prints that it does.  I have a ticket in to ITS but I have a feeling it will require Genesis to come out so it may take some time.  I have not put an out of order sign on it because the prints are still readable and ok but you may have some patrons come to the desk about this.

Thanks!
Heidi

Library Research Instruction Handouts

There is a new folder on the ISD site under Documentation; "Library Research Instruction Handouts," that contains the outlines for sessions that I'll be teaching throughout the year.  Currently, ENG 115 is the only course represented, but more handouts will be added as I create them. I'll send updates when I add new content. - Elizabeth

First-year students: Required violence prevention training module on CardinalNet

First-year students have to complete a violence prevention training program sometime this fall, and we've already had students coming to the ISD to ask how to access it.  

The training module is available online via CardinalNet, under Students > Health & Safety > Violence Prevention.  The easiest way to access the module is to use the menu options in the left-hand column of the Health & Safety page.  By clicking on the Violence Prevention link, students will be taken to a page describing the training, and the link to the module is halfway down the page in about 60-pt. font: "CLICK HERE for 'NOT ANYMORE' online education module."  Students will have to log in to complete the module.

The direct link to the Violence Prevention page is: 

http://cardinalnet.northcentralcollege.edu/student-life/violence-prevention

Downloading EBL Books

There are 4 actions that "create a loan" of a CARLI EBL book: viewing a title for more than 5 minutes, printing, copying, or downloading. Once a title has been "loaned" 9 times, CARLI will permanently add the title to the collection by purchasing it.

In order to download any title from EBL, the user must have Adobe Digital Editions installed on his or her device. Adobe Digital Editions is a program that provides digital rights management (DRM) options to publishers to ensure their e-content isn't being unlawfully downloaded or shared. Adobe Digital Editions is not a program that is available on any campus computers.

That being said, we're not going to be instructing students to download any of the EBL ebooks. If they would like to download it on to their own device and/or are familiar with it already they are more than welcome to download the ebooks, but we are not going to provide instruction or support with installation or management of Adobe Digital Editions.

Instead we will be recommending that students print to PDF if they would like to access a portion of one of these ebooks offline. This process will very much mirror the process that students use to download portions of ebooks in EBSCO databases. As with EBSCO ebooks, there will be a limited number of pages that can be "printed" at one time that will vary based on a number of factors including the length of the book and publisher.

Elizabeth is working on two separate tutorials: one that will talk about access the EBL books and another that will instruct on how to print to PDF.

NCC Chronicle and NOW Archive

ArcaSearch, the system that houses our archived Chronicle and NOW, is having some issues with the security certificate on their website. Until this is fixed, users will receive a warning that the site they are about to visit is not secure and cautioning them not to proceed. As long as they have arrived at the site through one of the links on our website or the Archives' website, you can assure them it is safe to proceed anyway.

Adobe problems

Hello!

We are currently experiencing to Adobe problems where when you try to open an adobe document from the web it says you need to give the certificate permission or something similar, ITS thinks they fixed it.  If you do run into this problem have the patron or yourself go down to the bottom right-hand part of the screen and right click over the Zenworks icon and select refresh.  After that have them retry the adobe document, if that doesn't work, please have me send in a help ticket with that particular computer number.

Thanks!
Heidi

Article for Gems' class - Non-Athletic China

It has come to our attention that many students are having trouble finding an article that Gerry Gems is asking them to read for a class. The article is listed in their syllabus as:

Caspar, Whitney, "Non-Athletic China", Harper's Weekly, 42 (February 12, 1898), 189-190.

We do have access to this article and it is in the HarpWeek database, but the date in the citation they have in their syllabus is incorrect. It should be February 19, 1898. Also, the title of the article is not "Non-Athletic China." The title as listed in Harp Week is actually "AMATEVR SPORT" but that seems to be a recurring column in the publication and "Non-Athletic China" is a subsection of the February 19th edition.

The best way to find this article is to go to Search in HarpWeek and do a "Full Article Text Search - Standard Search" for non-athletic china. You should receive two results. The first on is actually from February 12th, but it's just a preview that says that the article will be published in the next issue. So choose the second one from February 19th.

Viewing PDFs in Firefox

We seem to be having a number of issues with Adobe Reader/Acrobat and I've got a few tickets in to ITS about them. There's one though that could potentially cause some issues with our databases. It seems that many, if not all, computers are downloading PDF files instead of allowing them to be viewed in the browser when using Firefox.

I've found a temporary workaround for this but it will be on a user by user basis.

Go to Options in Firefox. This will either be located under the rectangular Firefox button in the upper left of the screen or under the Tools menu in Firefox.

When the window pops up, go to the Applications tab.

Look for either Adobe Acrobat Document and/or Adobe Acrobat 7.0 Document.

Make sure it is set to "Use Adobe Acrobat (in Firefox)".

You can try this fix on your own login as well, if you'd like to try it out before you need to help a student with it.

If this doesn't fix the problem please let Heidi or myself know so we can either try to identify if it's one of the other known problems or something new that needs to be reported.

Aimee

Printing from public computers

We will no longer be charging for print jobs printed from the public computers in the lobby. This is a trial for spring term only to determine if any potential downfalls of this policy. In the meantime we will be tracking number of pages printed. There will be a clipboard next to the printer behind the ISD. We do ask that you log how many sheets are picked up when someone comes to the desk to pick up print jobs from that printer. Your best estimate is also ok if it's a large number.

We are not advertising this policy change, but I have removed the sign from the public computers. Please continue to encourage any students whom you are helping at the public computers to email articles to themselves if they want to access them later.

Aimee

Mother's Room and Bookdrop Key

Hello!

We now have a key available for the mother's room and the bookdrop.  First student of the day will find the key in the cashbox and can use it on the bookdrops outside.  Always be sure to return the key to it's place when finished using it.  If you lose the key you will be responsible to replace it.

If a patron comes to the front desk asking for the key to the Mother's room you can find the key in the cashbox.  Please take their ID (or something important) as collateral like you would for the headphones or scissors and place the ID in the cashbox.  Once the patron returns the key you can give them their ID back.

This is a totally new policy so you may get questions about it.

Thanks!
Heidi

Blackboard pdf link not working?

If a student comes to the desk complaining that they click a link for their reading on Blackboard and a tab opens but then closes and nothing else happens please check to see if they are using Firefox.  If they are, Firefox is blocking pop-ups.  The way to fix this is to go to the menu in the top left-hand part of the screen, then select options, then select content tab, then go to the area about pop-ups and select the exceptions button, put the blackboard website in there.  That should fix it!

Let me know if you have any problems,
Heidi

Laptop policy for EDN classes and events

I just wanted to take a minute to get everyone up-to-speed on polices and procedures for the laptops that we lend to students, as they're also becoming popular for education department classes and events.

In order to have access to use our laptops for an education class or event, a faculty or staff member from the education department must make arrangements with Belinda or myself a head of time. If they will need the laptops for longer than the normal 3 hour check-out, a faculty or staff member from the education department must come to the library to pick up the laptop(s) themselves. They cannot be given to a student unless they are just being check out for three hours and you cannot check-out more than one per student at a time (i.e. they can't send over one student to pick up laptops for a whole class even if they'll have them back within the 3 hour period).

While we really can't stop people from taking these laptops out of the library, they were originally purchased for education students to be able to have access to certain softwares and for education classes to use during meetings in the Tyson Center and for technology trainings.

If anyone has questions about these policies please feel free to direct them to myself, Belinda, or John.

Aimee

Windows update

Hello!

You may notice that there is a windows update being pushed out today. You may also notice that it locks up the computers so people can't use them and the wheel just spins.  If it just sits there for a while please feel free to do a hard restart by holding the power button in until it shuts down and turn the computer back on.

There is a fix for this if you are having problems or would like to go the extra mile.  You have to log into the computer, go to the ZENWorks Adaptive Agent folder on your desktop and double click "Microsoft windows system update readiness tool v26."  It looks like it does nothing but just sit there a bit and you can shut down right away or just shut down at the end of the day, that should fix the problem.

Thanks!
Heidi

Doors

Hello!

As always, feel free to prop open the doors with the doors stops located under the headphone bags behind the information services desk.  Please be sure that when you remove these door stops to put them back in the box.  We have lost too many with people just putting them anywhere.

Thanks!
Heidi

Paging System

Hello!

I have moved the machine that pages people to the middle area behind the desk.  I figure this is a more streamlined way of having things because generally the staff member pages the on-call staff more than the students.  Please do not move it back to where it was.

Thank you,
Heidi

Laptops

Hello,

Please try to remember to discharge the laptops when students return them.  We have had a few of them come up as still being charged out when a person wants to use one, this results in someone having an over $100 fine.

Thanks!
Heidi

Power Surges

Over the weekend we experienced our 2nd power surge of the term. They don't seem to be contained to just our building or even just campus. In the case of a power surge, its always a good idea to call Campus Safety and make them aware. Depending on the length of the outage, it can trip a false alarm with our security system. This way Campus Safety can notify ADS and prevent any confusion. They can also reset the alarm if necessary.

If there's a surge while you're at the desk (specifically during the day) make sure to coordinate with Jeanne and/or Heidi so we don't get more than one person calling Campus Safety.

Aimee

Olympics on Lobby TV

Over the next couple weeks we're going to attempt to show the Olympics on the lobby TV as much as possible. Unfortunately, the major station showing Olympic events (NBC Sports) is not a part of the college's cable line-up.

I'm adding a link to the ISD site homepage with a link to the page with the TV listings for the Olympics and the corresponding channel numbers for each station on the college's cable line-up. Our cable package isn't an option when you're looking at the line-up for specific cable providers,  so you can just put 60540 in as the zip code and use whatever default cable provider is listed.

It seems we'll be able to get most events during primetime and randomly on the weekends. So please take a few minutes when you sit at the desk to look at this and see if there are any events we can broadcast during your time at the desk.

Thanks!
Aimee

Heaters and plugs

We have had an incredibly brutal winter and I know with people taking shortcuts through the library the lobby gets extremely cold, that's why we have the extra space heaters out there.  If you would like to plug in all three heaters at the desk in order to not blow out a breaker please plug one by the public printer, one by the staff dry erase board and one by the student assistant computer.  The one by the student assistant computer should not be plugged into the power strip but into the actual silver box plug.  If the power strip stops working please flip the switch on the front of the power strip as well as the switch on the side of the power strip.

Let me know if you have any questions,
Heidi

Mouse goes missing

Hello!

We are having that problem again where students are using a computer and the mouse just suddenly disappears.  To fix that all they have to do is push ctrl, alt, and delete at the same time.  The mouse will come back and they can just cancel.

Heidi

Java Updates

ITS sent out an email that there was an update for Java that could affect some browsers accessing certain content (called applets) on some websites. There is a fix for this until ITS can push out another update. If you encounter a student that seems to be having this kind of issue (as always feel free to call me if you're unsure) here are the instructions for fixing it straight from the ITS email:

1. Click on the Start menu and select Control Panel

2. Select Programs and then click on the Java icon
3. Click on the Security tab in the Java Control Panel window
4. Click the “Edit Site List” button
5. Click the Add button, then type the URL of the website you would like to whitelist. Click OK.
6. Click Continue to confirm.

This will "white list" the website and allow access to the content. This is on a per-computer basis though and not a network setting that will follow them around.

Aimee

iPads for check-out

The iPads back by the laptop cart can now be checked out! They are on the same check-out pattern as the laptops, so three hour use. Unlike the laptops, people should be told that these need to stay in the library. We're not ready to let them leave the building yet.

The code for the combination lock on the charging station is on the front page of the ISD site. When you're ready to lock it again put it on the combination used to unlock it, close the lock, and then change the number. It should then be locked. Instructions about connecting them to the wireless network will also be posted there as soon as they are completed (some time in the next couple days).

When someone returns an iPad, make sure that the screen doesn't have any cracks and plug it back into the corresponding number slot in the charing cart. You don't need to do anything else. It will automatically sync by itself.

If you have any questions please feel free to ask!

Aimee