Internet Explorer Compatibility and Firefox Fix

We're starting to receive reports from some students that the version of Internet Explorer on campus computers is too old to support some websites, especially Google products like Google Docs. Students should be using the campus' officially supported Firefox browser, but many students are experiencing problems with Firefox crashing or not working.

ITS has put out a fix for the Firefox issue that seems to fix the problems in many cases, but very few students know about it and neither do the staff. If students come to you with issues with Firefox (or issues with Internet Explorer because their Firefox doesn't work), you can recommend they try to fix it with the following steps.

1. Open the icon on the desktop for Zen Works Adaptive Agent.
2. Double click on the Firefox Crash Fix.
3. Try opening Firefox again.

It may not be apparent that anything is happening when you click on Firefox Crash Fix, but it's working in the background. This has fixed the problem for most students that are experiencing issues with Firefox.

Returned Kindle processing reminder

We've had a few Kindle check-outs lately, so I just wanted to take this opportunity to remind everyone about a few processing details both for checking out and checking in the Kindles.

One of the most important things is to remember to update the sign behind the desk. All of the desk staff use that sign to determine which Kindles are in or out when patrons ask at the desk.

Also, remember that during the day you need to find Heidi, Jeanne, myself, Belinda, or Emily (probably in that order) to process Kindles that are coming back. DO NOT DISCHARGE THE KINDLE YOURSELF. We need to make sure that all of the parts are there and that nothing is damaged before the Kindle is discharged or we lose the information about who had it checked out.

SCs need to put the Kindle back in the vault and put a note on it that it needs to be checked in. DO NOT DISCHARGE THE KINDLE!!!!

Kindles and Laptops

We now have additional laptops available for 3 hour check out.  They are all re-labeled, and the cabinet has been re-labeled to accommodate them all.  They are also in Voyager, and should be all ready to check out.

Since the cabinet is now full with the laptops, the Kindles have been moved into the vault.  If you process a Kindle that has been returned, please be sure it is fully charged before you return it to the vault.